Refund policy

We have a 5-day return policy on non-customized or non-personalized items, which means you have 5 days after receiving your item to request a return.

To be eligible for a return, your item may not be custom or personalized, must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. 

To start a return, you can contact us at returns@houseofstylesbtq.com. We will respond within 24-48 hours.

If your return is accepted, we will send instructions on how and where to send your package. You are responsible for the items until they are received in the House of Styles. Items sent back to us without first requesting a return will not be accepted. 

You can always contact us for any return question at returns@houseofstylesbtq.com.

*Please note: Our handmade/custom items are made to order. By purchasing, you agree to our processing times, shipping policies, and return terms. We do not accept unauthorized returns or cancellations on custom orders. For help with a rush order or special request, please contact us before ordering.

Digital Product No Refund Policy

All digital-product sales are final.

Digital files are delivered electronically. No physical product will be mailed. Because customers receive immediate access to the files, we do not accept returns, exchanges, cancellations, or refund requests for digital products after the files have been delivered or downloaded.

Before purchasing, customers are responsible for:

  • Reading the complete product description.

  • Confirming that the listed file format works with their software, printer, cutting machine, or other equipment.

  • Understanding that purchasing a digital file does not include ownership of the copyright unless commercial-use rights are specifically stated.

  • Providing a correct email address for file delivery.

Please contact us if a file is damaged, incomplete, or cannot be downloaded. We will make reasonable efforts to provide a working replacement file. Technical assistance or replacement delivery does not constitute a refund.

Unauthorized payment claims, false “item not received” claims, redistribution, file sharing, reselling, or copying may result in the suspension of download access and the submission of delivery and access records to the payment provider.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on digital products, sale items, clearance items, customized items or gift cards.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at returns@houseofstylesbtq.com.